Privacy Policy

We may collect the following types of personal information: your name, business name, email address, phone number, and postal or delivery address; enquiry details and order information you submit via our website or by phone; and any correspondence you send us.

We collect information directly from you when you contact us, submit an enquiry form, or place an order.

We use your personal information to respond to your enquiries and process orders; communicate with you about your quote, order status, or account; improve our products and services; and comply with legal obligations. We do not use your information for automated decision-making or profiling.

We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers (e.g. freight carriers, payment processors) solely to fulfil your order, and only to the extent necessary. We may also disclose information where required by law.

Your personal information may be stored and processed on secure third-party infrastructure located in the Asia Pacific region, via our website platform provider and its underlying infrastructure. We take reasonable steps to ensure these providers handle your data in accordance with Australian privacy standards.

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not identify you personally. You may disable cookies through your browser settings.

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, please contact us using the details below.